Senior Account Director
We are looking for an experienced and self-driven Digital Account Manager to join our agency team! As a Digital Account Director at our company, your main duty will be to develop and manage client relations, handle escalations, upgrade opportunities and ensuring optimal performance and experience.
RESPONSIBILITIES:
- Account direction and management including setting client expectations, project plans, budgeting and forecasting, and overseeing quality and accuracy of deliverables
- Communicating with customers on an ongoing bases to provide support
- Communicating with clients to share progress reports.
- Develop best-in-class digital marketing solutions for clients based on their goals and objectives
- Driving and delivering flawless client service by maintaining exceptional relationships with key decisions makers
- Set up a list of KPIs to track for each client
REQUIREMENTS:
- We’re looking for a self-motivated, high integrity individual who has an interest in digital marketing and the desire to help businesses succeed.
- 10+ years of digital marketing experience (working with cross-functional teams is a plus)
- A solid understanding of the dynamic digital marketing industry
- An exceptional work ethic and the willingness to go above and beyond to get the job done while maintaining a supportive, empowering and positive attitude.
- Very strong customer service orientation
- Project management experience preferred
- Team player
WHAT'S IN IT FOR YOU?:
- Competitive market salary
- Work with eCommerce market leaders in their industry
- WFH opportunity
- Grow and extend your professional network continuously
- A fun team environment with the great collaborative culture
- Learning environment with a hands-on approach
